Return, Cancellation & Refund

Last updated: October 29, 2026

At MAPVIE, every artwork is designed by you and made to order. Your map is produced from the exact place — and, for a star map, the exact date and time — layout, style, colors, shape, text, size and material you selected in our map editor. This applies to both physical artwork and printable digital files.

Because each order is produced specifically for you, we cannot return it to stock or resell it. For this reason, we do not accept returns, refunds or exchanges for change of mind, accidental purchases, duplicate orders, incorrect selections or any other reason unrelated to damage, a technical delivery issue or an error on our part.

This policy is fully compliant with:

– UK – Consumer Contracts Regulations 2013, Regulation 28(1)(b) (exemption for goods made to consumer specifications or clearly personalized). – EU – Consumer Rights Directive 2011/83/EU, Article 16(c) (exemption from the 14-day right of withdrawal for custom-made goods). – Other regions – our standard made-to-order terms apply.

You design it, you see it

MAPVIE is different from a catalog print. You build your poster in our map editor and the preview on screen shows the artwork exactly as it will be produced — the map position and zoom, the layout, the style and colors, the shape, your text and the size you chose.

Please check your design carefully before completing your order, in particular:

– The map position, so the places that matter to you are inside the frame – The spelling of any personalized text, names or dates – The size, material and frame color – The shipping address

Physical prints, framed prints and canvas — cancellation within 1 hour

Physical artwork orders may be canceled within one hour of purchase. If we receive your cancellation request within this period, we will cancel the order and issue a full refund to the original payment method.

After the one-hour cancellation period, file preparation and production scheduling may have started. Physical artwork orders cannot then be canceled, returned, exchanged or refunded for change of mind, an accidental purchase, an incorrect selection, a duplicate order or any other reason unrelated to damage or an error on our part.

Digital printable files

Printable digital files are also made to order from the design you created. Preparation begins as soon as the order is received.

Digital printable-file orders cannot be canceled, returned, exchanged or refunded after purchase. This includes change of mind, an accidental purchase, a duplicate order, selecting the wrong size or style, or deciding that the file is no longer required.

If a supplied file cannot be opened, is incomplete or does not match the design you ordered, contact us within 7 days. We will review the issue and provide a corrected replacement file where applicable.

Damaged on arrival

If your physical artwork arrives damaged or incorrect, we will arrange an appropriate replacement where applicable.

– Contact us within 7 days of delivery. – Send clear photos of the artwork, the damage, and the outer packaging. – You do not need to return a damaged item. – We typically reply within a few hours, Monday to Friday.

Lost packages

If tracking confirms that your physical package is lost, or delivery is significantly delayed beyond carrier estimates, contact us and we will investigate with the carrier. Once loss is confirmed, we will arrange an appropriate replacement where applicable.

Incorrect address or unclaimed packages

If a physical package returns to us because the address was incorrect or incomplete, or because the delivery was not claimed, we can resend it, but a second shipping fee applies. The original shipping charge is non-refundable in these circumstances.

Customs and import taxes

Physical orders for delivery within the United States and the United Kingdom are produced and shipped locally. Import duties, customs charges and cross-border carrier fees are therefore not expected for these orders.

Most physical orders for Canada and Australia are also produced locally. However, a limited number of sizes may need to be produced in the United Kingdom and shipped internationally. Framed prints are not available for delivery to Canada.

If an order is shipped internationally to Canada or Australia, any customs duties, import taxes or carrier charges imposed on delivery are the responsibility of the buyer. These charges, where applicable, are outside our control.

Questions?

Contact us. We reply within 24 hours on business days.